Refund policy

30-DAY RETURN POLICY: If 30-days have gone by since you purchased, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item(s) must be unused, in the original packaging & in the same condition that you received it. Final Sales are exactly that – final & not returnable.

To avoid returns, we check all of our Ballpoints individually to make sure they eject, write, re-track & the cap & bar are secure. Our Pearl/Bead Cages are also all individually checked to make sure the hinges are working to open/close & each cage is intact before they are shipped out.

>RESTOCKING FEE: All sealed oyster products must be un-opened & are subject to a 20% restocking fee.

>INELIGIBLE FOR REFUND: Any item not in its original condition is damaged or missing parts for reasons not due to our error.

>INCORRECT &/or DAMAGED ITEM(s): any incorrect or damaged item(s) can be returned for a full refund or merchandise. Contact us at orders@merzies.com regarding this return & we will create a return shipping label for you to return. We are sorry & our apologies to you upfront should this happen as we make every effort to be accurate & pack shipments correctly.

>TO RETURN YOUR MERCHANDISE: ship back via USPS First Class Mail (use tracking so you have proof of the return), & mail your product to: Merzies, 73 Wagon Hill Road, Marlborough MA 01752. Make sure to include your order number so we can locate the info quicker. You will be responsible for paying for your own return costs as shipping is non-refundable.